Communications
Automate customer phone and text alerts.
Deploy advanced Interactive Voice Response (IVR) phone menus and automated SMS notifications. Keep your customers informed of order statuses, shipping updates, and coordinate support calls automatically.
Key benefits
Everything you need, nothing you don't.
Twilio-powered phone menus
Build flexible phone routing trees. "Press 1 for Sales, Press 2 for Support". Set up professional greeting audios and direct routing to team devices.
Automated SMS order updates
Trigger real-time text messages when an order is received, fulfilled, out for delivery, or completed. Keep buyers updated without manual work.
Real-time tracking links
Include live order tracking links inside automated texts. Customers can tap the link to view fulfillment progress and delivery routes.
Call routing and forwarding
Route inbound client calls to specific technicians, offices, or warehouse managers based on their availability schedule.
Inbound text-to-dashboard
Receive SMS replies from clients directly on your Safer Inventory messaging dashboard. Chat back in real time to coordinate deliveries.
Custom trigger workflows
Set custom conditions for sending texts. For example, text the customer only if an order includes sensitive items or requires signature.
How it works
Up and running in minutes.
Connect your Twilio keys
Add your Twilio credentials to settings or purchase a local phone number directly through Safer Inventory.
Configure your phone tree
Set up call routing destinations for sales, support, or warehouse inquiries in our visual editor.
Write SMS templates
Customize text templates for order confirmations and shipping updates using dynamic merge tags.
Scale customer support
Watch customer satisfaction rise as buyers receive automatic updates and inbound calls are routed flawlessly.
Who uses this
Built for businesses like yours.
- Contractors wanting professional phone routing for business calls in the field
- E-commerce sellers sending real-time SMS delivery alerts for high-value goods
- Wholesalers routing bulk buyer support calls directly to account executives
- Service centers keeping customers updated via text as repairs are completed
- Logistics teams sending dispatch status updates directly from delivery drivers
FAQ
Common questions, straight answers.
Do I need my own Twilio account?
Yes, you can connect your existing Twilio API keys to utilize your own calling and texting rates, or use our pre-configured messaging routes.
Can I use a custom local phone number?
Yes. You can lease local numbers or toll-free numbers, or port your existing business number over to our routing system.
Does this work globally?
Yes, Twilio routing supports global text delivery and phone routing, allowing you to notify customers and receive calls worldwide.
Build a professional voice and text network
Elevate your customer experience with automated communications. Included in our Gold tier.