Customer Support
Real-time chat for your store and portals.
Deploy a high-performance live chat widget on your Shopify store, custom website, or B2B portals. Powered by Pusher, multiple support operators can assist buyers in real time to capture more sales and solve support requests.
Key benefits
Everything you need, nothing you don't.
Instant Pusher connection
Built on Pusher for sub-second, ultra-low latency real-time message delivery. Zero lag, zero missed messages, and seamless connections.
Simple code-snippet embed
Add the live chat widget to any HTML site or Shopify theme in seconds by pasting a lightweight script tag. No coding required.
Multi-agent support center
Invite multiple support reps to manage chat queues. Assign conversations to specific team members or departments easily.
B2B client context
When a logged-in B2B client chats from their portal, the agent immediately sees their company profile, order history, and active cart.
Custom widget styles
Tailor the widget colors, branding, welcome messages, and offline contact forms to blend seamlessly with your site design.
Offline auto-responder
When support is away, the widget automatically transitions to an offline contact form, capturing inquiries as lead tickets.
How it works
Up and running in minutes.
Add the script snippet
Copy the HTML script tag from your Safer Inventory dashboard and paste it into your website theme or footer.
Configure agent accounts
Give support representatives access to the messaging center and set up notifications for incoming chats.
Chat back in real time
Reply to customer messages instantly via the desktop or mobile app dashboard, utilizing Pusher live sync.
Convert more visitors
Answer pre-purchase inquiries at the exact moment of intent, leading to significantly higher order sizes.
Who uses this
Built for businesses like yours.
- Shopify merchants answering pre-purchase questions to reduce cart abandonment
- Wholesale portals providing instant support to buyers during bulk ordering
- Field service operations answering contractor product availability questions
- Technical companies providing high-touch live support for custom projects
- Small businesses consolidating website contacts directly inside their inventory tool
FAQ
Common questions, straight answers.
Will this slow down my website?
No. The script is designed to load asynchronously after your main page finishes rendering, ensuring zero impact on your PageSpeed scores.
Can I respond on my mobile device?
Yes. Conversations sync seamlessly across the desktop web dashboard and our native mobile applications, sending push notifications on new chats.
Is there a limit to active conversations?
No. Every tier with live chat enabled supports unlimited active customer sessions and chat histories.
Talk to your customers at the point of sale
Add real-time customer support to your storefront in under five minutes. Get started today.